Guest Premium covers the full hotel stay—from lobby QR to checkout—and the hotel tools that make it work. This page walks through each guest feature first, then manager, staff, and restaurant capabilities.
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From arrival to departure: every guest-facing capability and why hotels need it.
Step 01 · Arrival
Why hotels need this
Guests arrive tired and often without your Wi‑Fi password or a staffed desk nearby. A lobby QR starts the stay in seconds—no app download.
Step 02 · Check-in
Why hotels need this
Paper forms and long queues create friction at the worst moment. Quick registration explains the flow, privacy, and reception handoff before capture begins.
Step 03 · Check-in
Why hotels need this
Manual typing is slow and error-prone at peak arrivals. On-device passport MRZ scan captures identity data accurately without filling endless fields.
Step 04 · Check-in
Why hotels need this
Reception still needs a clean handoff. Guests present a registration QR so staff can complete check-in and issue access without re-entering data.
Step 05 · Access
Why hotels need this
After check-in, guests need a simple way back into their stay. Guest key login and one-time QR auto-login reopen the stay without friction.
Step 06 · Access
Why hotels need this
International hotels serve many languages at once. Guests pick their language once and the entire stay UI follows.
Step 07 · Access
Why hotels need this
Guests want hotel tools one tap away like a native app—without App Store friction. Optional Add to Home Screen installs Guest Premium as a PWA.
Step 08 · In-stay hub
Why hotels need this
Guests repeat the same questions: Wi‑Fi, room access, what can I request? Guest home is the control center for the stay.
Step 09 · Concierge
Why hotels need this
Typing on a travel day is hard. Voice lets guests ask in their own language and get help hands-free.
Step 10 · Concierge
Why hotels need this
Night desks cannot answer every restaurant hour, spa question, or local tip. AI absorbs routine questions so humans handle moments that matter.
Step 11 · Concierge
Why hotels need this
Some guests want a real conversation, not a form. Full voice mode supports listening, thinking, speaking, and interrupt.
Step 12 · Live service
Why hotels need this
Complaints, special arrangements, and nuance need a person. Live chat reaches reception with read receipts and typing signals.
Step 13 · Live service
Why hotels need this
True urgencies cannot wait in a normal queue. Urgent chat alerts reception immediately so staff cannot miss it.
Step 14 · Safety
Why hotels need this
Guests leave the property and may not return when expected. Remember me lets them set a return time—if they don’t confirm, reception is notified.
Step 15 · Safety
Why hotels need this
When a guest needs help off-property or in the grounds, location sharing helps reception respond faster.
Step 16 · Live service
Why hotels need this
Language barriers delay care. Active translation keeps guest and staff messages understandable without switching apps.
Step 17 · Requests
Why hotels need this
Food requests get lost in calls and messages. Guided ordering captures categories, items, notes, and quantities as structured work.
Step 18 · Requests
Why hotels need this
Towels, cleaning, tech issues, and noise complaints need ownership. Structured support requests create accountable tickets.
Step 19 · Requests
Why hotels need this
Preferences are often forgotten between shifts. Care About Me captures sleep, diet, comfort, and service style for the stay.
Step 20 · Requests
Why hotels need this
Laundry, spa, taxi, and salon asks should not depend on who answers the phone. Guests send booking requests straight to reception workflows.
Step 21 · Requests
Why hotels need this
Guests feel ignored when status is invisible. My Requests shows open, preparing, and done—with fulfillment steps.
Step 22 · Experience
Why hotels need this
Guests want trustworthy local tips without leaving your brand. Nearby curates places with map distance and directions.
Step 23 · Experience
Why hotels need this
Wi‑Fi cards get lost. StayKey keeps room, guest name, dates, guest key, and Wi‑Fi copyable in one place.
Step 24 · Departure
Why hotels need this
Surprise charges create the lasting bad memory. In-stay bill visibility makes checkout confirmation—not confrontation.
Step 25 · Service
Why hotels need this
Hotel info, Wi‑Fi help, emergency guidance, and checkout tips should be one tap away—not buried in a binder.
Step 26 · Feedback
Why hotels need this
Feedback arrives too late on review sites. In-stay complaints and suggestions let hotels recover before checkout.
Manager, staff, and restaurant tools that turn guest requests into reliable service.
Step 27 · Command
Why hotels need this
Leaders cannot manage what they cannot see. The dashboard is the ops cockpit for guests, staff, requests, and alerts.
Step 28 · Guests
Why hotels need this
Reception needs who is in-house, who is out, and how to reach them. Guests list supports search, edit, renew key, and presence badges.
Step 29 · Guests
Why hotels need this
Creating a guest should be minutes, not paperwork. New Guest supports passport QR fill, room, dates, Wi‑Fi assignment, and digital key handoff.
Step 30 · Rooms
Why hotels need this
Occupancy must be visible at a glance. Rooms shows status so teams coordinate cleaning and arrivals.
Step 31 · Operations
Why hotels need this
Food, support, Care About Me, and service tickets need a board—not a WhatsApp group. Managers track status end to end.
Step 32 · Live ops
Why hotels need this
Reception inbox, popups, emergencies, translation, and guest location keep the desk ahead of the guest.
Step 33 · Team
Why hotels need this
Hotels run on departments. Employee roster, department managers, and presence keep the org chart operational.
Step 34 · Team
Why hotels need this
Verbal tasking fails under pressure. Tasks cover day/week schedules, assignment, completion, overdue, and Excel export.
Step 35 · Insights
Why hotels need this
Managers need insight without spreadsheet overload. AI daily report and Summary surface request volume, resolution time, and trends.
Step 36 · Settings
Why hotels need this
AI is only as good as hotel truth. Settings configure about-the-hotel, facilities, taxi, spa, salon, and laundry knowledge.
Step 37 · Settings
Why hotels need this
Guest connectivity and discovery should be managed by the hotel. Configure Wi‑Fi networks, map pin, and curated nearby places.
Step 38 · Settings
Why hotels need this
Safety and service improve with presence context. Configure geofence and allowed networks/IPs for guest presence.
Step 39 · Floor
Why hotels need this
Floor teams move constantly. Staff portal uses employee login and shows personal daily tasks to complete on the go.
Step 40 · F&B
Why hotels need this
Kitchen needs a queue, not a chat scroll. Restaurant dashboard handles food orders, menu CRUD, images, and bulk import.
Step 41 · F&B
Why hotels need this
Diet and preference mistakes hurt guests. Care recommendations turn Care About Me into safe prep guidance for F&B.
Step 42 · Governance
Why hotels need this
Not everyone should see everything. Roles (GM, Department Manager, Reception, Restaurant, personnel) scope tabs and permissions.
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